Quantum Health Care Coordinators
Dedicated Support Team & Claims SolutionsIf you enroll in a UMR medical plan, Quantum Health Care Coordinators and its many services will take the place of Plan Advisor + Care Connect beginning Jan. 1, 2025.
Your Dedicated Support Team
Healthcare can be a difficult and costly journey that no one should have to navigate alone. Quantum is with you every step of the way. Think of your Quantum Health Care Coordinators as your personal team of nurses, benefits experts and claims specialists who will do whatever it takes to help you with your unique healthcare needs. Each time you contact a Care Coordinator, you’ll talk to a real person who understands your benefits and knows how to navigate the healthcare system.
From replacing ID cards to more complicated matters, like claim resolutions, no request is too big or small for your Care Coordinators. Empowered and resourceful, Care Coordinators do things like:
- Get answers to claims, billing and benefits questions
- Find in-network providers
- Verify coverage and get prior approval if needed
- Contact providers to coordinate your treatment
- Review your care options
- Replace ID cards
Claims Solutions
Quantum can break down even the most complex claim so you always know exactly what has been paid and what is due. If you believe a claim has been unfairly denied, Quantum will do the research and either resolve it on your behalf or explain why it was denied.
Benefits Experience
Figuring out what is or isn’t covered by your plan can be confusing. Your Care Coordinators know your benefits from top to bottom. When you have questions, call Quantum. You may have benefits you’re not even aware of.
Look out for more information about how to contact your Care Coordinators at 877-674-3045 or by visiting HealthyHertz.com.
Provider
Quantum Health
The following wellbeing programs are for employees living in Hawaii who are enrolled in a Hertz medical plan.
Medical Wellbeing Programs for Hawaii Residents
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Healthworks
You and your enrolled spouse/domestic partner can earn up to $350 by completing these activities:*
- Complete the online total health assessment to receive a $200 Visa reward card.
- Complete up to three healthy lifestyle programs to receive an additional $50 Visa gift card for each completed program. The healthy lifestyle programs are free, interactive, and personalized to empower you to take charge of your own health and reshape your lifestyle.
For questions or to check on reward status, call 866-300-9867 or email rewardscustomerservice@kp.org.
Wellness Coaches
Whether you’re trying to lose weight, quit tobacco, or reduce stress, getting started and staying motivated can be a challenge. Wellness Coaches can give you the extra support you need to make a healthy change.
Call 808-432-2260 to partner with a coach to help you make healthy habits a part of your daily routine.
Fit Rewards
The Fit Rewards program allows you to earn a free gym membership. Start by paying the annual $200 program fee. Then, work out at a participating gym for at least 45 days (30 minutes per session) between Jan. 1 and Dec. 31, and when you do, you’ll get your $200 back. Visit kp.org/fitrewards for more details.
Calm
Calm is the number one app for meditation and sleep. You can choose from hundreds of programs and activities, including:
- Guided meditations
- Sleep Stories
- Mindful movement videos
Visit kp.org/selfcareapps to get started.
Headspace Care
Headspace Care (formerly called Ginger) offers 1-on-1 emotional support coaching and self-care activities to help with many common challenges.
- Coaches are available by text 24/7
- You can use Headspace Care‘s text-based coaching services at no cost, no referral needed.
Visit kp.org/selfcareapps to get started.