Health Advocate provides help to you, as well as your spouse, dependents, parents, and even your spouse’s parents when you need it.

Health Advocate is an independent company made up of health care professionals, such as nurses, doctors, and psychologists, who have expertise in the health care and health insurance fields, and knowledge of our benefit plans. They’ll use that expertise to provide you and your family with confidential, personal support when you experience an issue related to health care and/or your health insurance. Best of all, you’ll work with the same Personal Health Advocate throughout the process.

Health Advocate can assist you with:

• Understanding your benefits.
• Talking with an insurance company or claims administrator to get approvals for needed services.
• Scheduling appointments with providers, including hard-to-reach specialists, or to arrange for specialized treatments and tests.
• Figuring out insurance claims and/or billing issues.
• Working through a medical issue regarding your parent or your spouse’s parent.
• Transferring medical records, x-rays, or lab results.
• Solving a prescription drug issue.

You can contact Health Advocate online in the member portal or by calling 866-695-8622.

Vision coverage is offered through EyeMed and provides both in-network and out-of-network benefits. All providers in Hawaii are considered in-network and benefits will be paid at the in-network level. The plan covers services such as:

• Annual exam
• Eye glasses
• Contact lenses
• Laser vision correction discount (in-network providers only)

Many nationally recognized providers such as Lens Crafters, Eyeglass World, Target Optical, and Pearl Vision are in EyeMed’s network, as well as many independent optical locations.